Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

Use of the evo99 Platform is restricted to individuals who satisfy all of the following eligibility criteria simultaneously:

• You must be a natural person (not a corporation, trust, or other legal entity) who is a resident of Indonesia and at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You must have full legal capacity to enter into binding contracts under the laws applicable to you. Persons under guardianship, legal incapacity declarations, or court-ordered financial restrictions are ineligible.
• You must not be an employee, contractor, director, officer, or immediate family member of an employee or contractor of evo99 or of any Game Provider whose games appear on the Platform.
• You must not be accessing the Platform from a jurisdiction in which online gambling is explicitly prohibited by applicable law, nor must you circumvent any geo-restriction implemented by evo99 using VPN, proxy, or similar technology.
• You must not have been previously self-excluded from evo99 or have an active self-exclusion in place. If you have self-excluded and wish to return, you must contact support to formally initiate the re-instatement process and observe any mandatory cooling-off period.
• You must not have had a previous evo99 account permanently closed for cause (including fraud, Prohibited Conduct, or breach of these Terms). Registering a new account following a for-cause closure is strictly prohibited and will result in immediate closure of the new account and forfeiture of all funds therein.

To access the evo99 Platform's full range of services, you must complete the registration process and create an Account. The following rules apply to Account registration and ongoing account maintenance:

• Each individual may hold exactly one Account on the Platform. Registering or operating more than one Account — whether under the same or different personal details, payment methods, device identifiers, or IP addresses — constitutes a material breach of these Terms and will result in the suspension of all associated accounts and forfeiture of all balances and bonuses.
• You must provide accurate, complete, and up-to-date information during registration, including your legal full name, date of birth, residential address, valid email address, and mobile phone number. You must notify evo99 promptly if any of this information changes.
• You are solely responsible for maintaining the confidentiality of your username, password, and any two-factor authentication credentials. evo99 will not be liable for losses arising from unauthorised access to your Account where such access resulted from your failure to maintain credential security.
• Accounts are personal and non-transferable. You may not sell, lease, assign, or otherwise transfer your Account or any funds held therein to any third party. Betting on behalf of another person using your Account is prohibited.
• You must access your evo99 Account only through the official evo99 website at https://evo99.lat. evo99 accepts no liability for losses arising from use of unofficial mirror sites, phishing pages, or unauthorised third-party applications purporting to access the Platform.
• evo99 reserves the right to decline any registration application without explanation. Registration does not guarantee approval for all Platform features; access to certain game categories or higher withdrawal limits may require additional verification steps.

evo99 operates a Know Your Customer (KYC) programme in accordance with international anti-money-laundering best practices. KYC verification is mandatory before evo99 will process any withdrawal request and may be triggered at other points during a Member's activity.

The following documents may be requested during KYC review. All documents must be valid (not expired), clearly legible, and submitted as high-resolution images or scanned copies:

evo99 aims to complete KYC reviews within two (2) business days of receiving all required documentation. During the review period, withdrawals may be placed on hold. Withdrawal processing resumes immediately upon successful KYC completion. evo99 reserves the right to extend the review period where additional information is required or where documents require further authentication.

evo99 accepts deposits exclusively through the payment channels listed below. All deposits are denominated in Indonesian Rupiah (IDR). evo99 does not charge platform fees on deposits; however, your bank or e-wallet provider may apply its own transaction fees independently of evo99.

• Deposits must originate from a payment account registered in the Member's own name and matching the name on the evo99 account. Deposits from third-party accounts are prohibited and will be returned (less any processing costs) upon detection.
• evo99 reserves the right to impose maximum deposit limits at the account level or platform level at any time, including during periods of elevated risk, system maintenance, or regulatory review.
• If a deposit does not appear in your evo99 balance within the expected credit time, contact support immediately with your transaction reference number. evo99 will investigate and resolve confirmed deposit discrepancies within 24 hours.
• Deposits made in error (e.g., to an incorrect account number) are the depositing Member's sole responsibility. evo99 will make reasonable efforts to facilitate recovery but cannot guarantee the return of misdirected funds.

Members may request withdrawals of real-money balance (excluding Bonus Funds subject to outstanding wagering requirements) at any time, subject to the following conditions:

• KYC verification must be fully completed before evo99 will process any withdrawal request. Requests submitted before KYC completion will be queued and processed in the order received once verification is confirmed.
• Withdrawals are paid to the same bank account or e-wallet used for the Member's most recent deposit, or to a bank account / e-wallet demonstrably registered in the Member's name and previously approved by evo99's compliance team.
• The minimum withdrawal amount is Rp 50.000. There is no maximum single withdrawal limit for standard members; VIP tier members may benefit from elevated limits as detailed in the VIP programme terms.
• evo99 targets withdrawal processing within fifteen (15) minutes for standard bank transfers and instantly for e-wallets under normal operating conditions. During high-volume periods or following a triggered compliance review, processing may take up to 24 hours.
• evo99 does not charge withdrawal fees. Members are responsible for any fees charged by their receiving bank or e-wallet provider.
• evo99 reserves the right to request additional documentation before processing any withdrawal deemed to carry elevated AML risk, including — but not limited to — withdrawals that significantly exceed the Member's typical deposit history, or withdrawals requested shortly after a large single deposit with minimal game activity.

evo99 offers a range of bonuses and promotional incentives to eligible Members. All bonuses are subject to the general conditions set out in this Clause 7, as well as any specific terms published alongside the individual promotion. Where a conflict exists between this Clause and a promotion-specific term, the promotion-specific term prevails.

• Bonuses are available to Members who meet the specific eligibility criteria stated in the promotion, which may include minimum deposit amount, account verification status, account age, and VIP tier.
• Each promotion is limited to one claim per Member, per household, per device, and per IP address unless the promotion explicitly states otherwise. Attempts to circumvent this restriction through multiple accounts, shared devices, or VPN use will result in bonus forfeiture and may trigger an account review.
• All Bonus Funds are subject to a wagering requirement. Unless a promotion specifies otherwise, the default wagering requirement is 10x the bonus amount on sportsbook bets with minimum odds of 1.50, or 25x the bonus amount on casino games. Togel bets do not count toward wagering requirements unless explicitly stated.
• Wagering requirements must be met within thirty (30) calendar days of the bonus being credited. Bonus Funds and any winnings generated from them that remain at expiry will be removed from the Account.
• evo99 reserves the right to withdraw, modify, or expire any promotion at any time. Members will receive at least 48 hours' notice of material changes to ongoing promotions via the contact email on their Account.
• Where evo99 reasonably determines that a Member has engaged in bonus abuse — including but not limited to matched betting, arbitrage strategies using bonus funds, collusion with other Members, or the use of automated software to exploit promotions — evo99 reserves the right to void the bonus, reverse associated winnings, and suspend the Account pending investigation.

The following rules apply to all bets placed through the evo99 sportsbook, including pre-match markets, live in-play markets, mix parlay (accumulator) bets, and special markets including voor bola (Asian handicap) lines:

• All bets are accepted at the odds displayed at the time of bet placement confirmation. Market prices fluctuate in real time; evo99 is not responsible for delays between a Member's intended odds and the confirmed odds resulting from network latency or device performance.
• Bets are binding once confirmed by the Platform. Members may not cancel or amend a bet after confirmation. evo99 does not offer a cash-out feature except on markets explicitly labelled as cash-out eligible at the time of betting.
• In the event that an event is abandoned, postponed, or voided by the relevant governing body, affected bets will be settled as void (stake returned) unless the event is rescheduled and completed within 48 hours of the original start time, in which case bets remain valid.
• evo99 reserves the right to limit the maximum stake or maximum payout on any market, for any Member, at any time without prior notice. Stake limitations applied to a Member's account do not constitute grounds for account closure or compensation claims.
• Obvious pricing errors (palpable errors) — including but not limited to odds that are manifestly incorrect due to a data feed error or operator error — will be corrected and affected bets re-settled at the correct market price. evo99 will notify affected Members of re-settlement via their registered email address.
• BRI Liga 1 matches, Timnas Indonesia fixtures, and Piala AFF markets are offered subject to the official rules and scheduling published by the relevant governing body. evo99 is not responsible for changes to match venues, kick-off times, or participant line-ups that affect the outcome of a bet.

All casino games on the evo99 Platform are supplied by certified Game Providers and operate on independently audited Random Number Generator (RNG) or live-dealer systems. The following rules apply to all casino game play, including slots, live baccarat, live roulette, live blackjack, mahjong, and daily togel (Indonesia's traditional numbers lottery) draw games:

• Each game is governed by its own in-game rules as published by the relevant Game Provider. In the event of a conflict between Game Provider rules and these Terms, these Terms prevail with respect to Account and payment matters; Game Provider rules prevail with respect to game mechanics and outcome determination.
• In the event of a game malfunction, disconnection, or technical error during a game round, the affected round will be voided and the stake for that round returned to the Member's balance. Winnings arising from a visibly malfunctioning game may be voided at evo99's discretion.
• Togel draw results are sourced from official authorised draw operators. evo99 displays draw results as provided by these operators and is not responsible for discrepancies originating at source. Members who believe a result has been incorrectly recorded should contact support within 24 hours of the draw.
• Live casino games are streamed from licensed studio facilities. Stream quality depends on the Member's internet connection; evo99 is not responsible for interrupted gameplay resulting from the Member's device or network performance.
• evo99 reserves the right to temporarily suspend any game title for maintenance, regulatory compliance, or game integrity investigation. Members will not be compensated for the unavailability of specific game titles during planned or emergency maintenance.

The following conduct is strictly prohibited on the evo99 Platform. Engaging in any Prohibited Conduct may result in immediate account suspension, permanent closure, forfeiture of balance, and referral to relevant law enforcement authorities where applicable:

• Registering more than one Account, or using another person's Account or identity to access the Platform.
• Providing false, misleading, or fraudulent information at any stage of registration, KYC, or customer support interaction.
• Using the Platform to launder money or to process the proceeds of any criminal activity. evo99 is obligated to report suspicious transaction patterns to relevant authorities.
• Using automated software, bots, scripts, artificial intelligence tools, or any other mechanical or electronic device to place bets, exploit game mechanics, or manipulate Platform systems.
• Colluding with other Members, employees of evo99, or Game Provider representatives to gain an unfair advantage on any game or market.
• Exploiting any software bug, pricing error, or platform vulnerability. Members who discover a bug or error are obligated to report it to support immediately; exploitation of a known bug voids all associated winnings.
• Engaging in any form of bonus abuse as described in Clause 7, including arbitrage betting using bonus funds, matched-betting structures across multiple accounts, or systematic exploitation of promotional mechanics.
• Making any chargebacks, payment reversals, or disputed transaction claims in bad faith through your bank or e-wallet provider in respect of deposits made to your evo99 Account.
• Harassing, threatening, or abusing evo99 support staff or other Members through any communication channel.

evo99 reserves the right to suspend or permanently close any Member's Account, with or without prior notice, in any of the following circumstances:

• The Member has engaged in or is reasonably suspected of engaging in Prohibited Conduct as defined in Clause 10.
• The Member has failed to satisfy KYC requirements within the time specified by evo99's compliance team.
• The Member has breached any provision of these Terms & Conditions.
• evo99 is required to close the Account by applicable law, regulatory instruction, or court order.
• The Member requests voluntary Account closure through the support team.
• The Account has been inactive (no login or transaction activity) for a continuous period of 12 months. evo99 will provide at least 30 days' written notice to the registered email address before closing an inactive account. Real-money balance remaining in a closed inactive account will be returned to the Member upon verified request.

Upon permanent closure for cause (Prohibited Conduct, fraud, or material Terms breach), evo99 reserves the right to forfeit the entire Account balance including real-money deposits and accumulated winnings. This forfeiture right reflects the direct financial harm caused to the Platform and other Members by the prohibited activity.

To the fullest extent permitted by applicable law, evo99, its directors, officers, employees, agents, and Game Provider partners shall not be liable to any Member for:

• Any loss of profits, revenue, data, or goodwill, howsoever arising, including losses arising from reliance on Platform content, sportsbook odds, game outcomes, or promotional communications.
• Any indirect, special, incidental, consequential, or punitive damages arising from a Member's use of or inability to use the Platform, even if evo99 has been advised of the possibility of such damages.
• Any interruption, delay, or failure of the Platform resulting from circumstances beyond evo99's reasonable control, including but not limited to telecommunications outages, third-party service provider failures, natural disasters, government actions, and cyber-attacks.
• Any loss arising from the Member's own breach of these Terms, including losses attributable to a Member's failure to secure their Account credentials or to notify evo99 of unauthorised account access in a timely manner.
• Decisions, outcomes, or results determined by Game Providers' certified RNG systems or live-dealer operations, which are independent of evo99's direct control.

Nothing in these Terms limits evo99's liability for death or personal injury caused by evo99's own negligence, or for fraud or fraudulent misrepresentation by evo99, to the extent that such limitation is prohibited by applicable law.

Where evo99's liability is established and not otherwise excluded, evo99's aggregate maximum liability to any Member in respect of all claims arising from a single event or series of connected events shall not exceed the total amount deposited by that Member in the 30-day period immediately preceding the event giving rise to the liability.

evo99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By accepting these Terms, you also accept the Privacy Policy in its current form.

Key data practices in summary:

• Personal data provided at registration and during KYC is used solely for account administration, identity verification, fraud prevention, and legal compliance purposes.
• Transaction data (deposit and withdrawal history) is retained for a minimum period of five (5) years in compliance with international anti-money-laundering recordkeeping standards.
• evo99 does not sell, rent, or trade personal data to third-party marketing organisations. Data may be shared with Game Providers strictly for the purpose of operating their games on the Platform, and with regulatory or law enforcement bodies where legally required.
• Members may request access to their personal data, correction of inaccurate data, or deletion of data (subject to legal retention requirements) by contacting evo99 support at the email address in Clause 17.
• All data in transit is protected by 256-bit SSL/TLS encryption. Data at rest is protected by AES-256 encryption on evo99's servers. Access to production systems is restricted to authorised personnel only and is subject to multi-factor authentication and audit logging.

evo99 is committed to resolving Member disputes fairly, transparently, and promptly. If you believe that a bet has been settled incorrectly, a transaction has been processed in error, or any other platform decision has been made unfairly, you must follow the dispute resolution procedure set out below:

• Step 1 — Contact Support: Submit your dispute to evo99's 24/7 support team via the live chat facility on the Platform or by email to the address listed in Clause 17. Provide your Account username, the date and time of the disputed event, the relevant transaction or bet reference number, and a clear description of your complaint. evo99 will acknowledge receipt of your dispute within two (2) hours.
• Step 2 — First-Level Review: A member of the evo99 support team will investigate your dispute and provide an initial response within 24 hours. For straightforward disputes (e.g., deposit crediting errors, clearly mis-settled bets), resolution is typically achieved at this stage.
• Step 3 — Escalated Review: If you are not satisfied with the initial response, you may request escalation to evo99's compliance and disputes team. Escalated reviews are completed within five (5) business days. The disputes team's decision is evo99's final internal position.
• Step 4 — External Resolution: If you remain dissatisfied following evo99's final internal position, you may refer your complaint to evo99's external independent dispute resolution body as identified on the Platform's licensing information page. evo99 will cooperate fully with any such external review.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which evo99 holds its international gaming licence. By using the Platform, you irrevocably submit to the non-exclusive jurisdiction of the courts of that jurisdiction for the resolution of any dispute arising out of or in connection with these Terms that is not resolved through the dispute resolution procedure in Clause 14.

Nothing in this Clause prevents evo99 from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened breach of these Terms where evo99's legitimate interests require immediate protection.

You acknowledge that online gambling may be subject to legal restrictions in your jurisdiction of residence. It is your sole responsibility to ensure that your use of the evo99 Platform complies with the laws applicable to you. evo99 makes no representation that access to or use of the Platform is lawful in any particular jurisdiction outside of evo99's licensed territory.

evo99 reserves the right to amend, update, or replace these Terms & Conditions at any time. The following procedure applies to all amendments:

• Material amendments — those that substantively affect Members' rights, obligations, or available features — will be communicated to all active Members via the registered email address at least seven (7) calendar days before the amendment takes effect.
• Minor amendments — including corrections of typographical errors, clarifications of existing provisions, and updates required to reflect changes in Game Provider offerings or payment method availability — may take effect immediately upon publication to the Platform without prior individual notice.
• The "Last Updated" date displayed at the top of this page reflects the date on which the most recent amendment took effect. Members are encouraged to review this page periodically.
• Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and contact support to initiate voluntary account closure.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or if you wish to exercise any of your rights as a Member (including data access requests, account closure requests, or dispute submissions), please contact the evo99 support team through the following channels:

When contacting support regarding a specific account matter, please have your registered username, the email address on your account, and any relevant transaction reference numbers ready. This allows our team to locate your account and investigate promptly without requiring you to repeat information.

evo99's registered business correspondence address is available to Members upon verified request through the support team. For legal service of documents, please contact support in the first instance to obtain the appropriate address for your jurisdiction.